Testing the connection between your SmartCam and HuntControl
*Instructional video at the bottom
Step 1: Double Check
It sounds silly, but a lot of times it’s something as simple as a missed number or the wrong info was typed in. Let’s double check to see if your HuntControl account is properly set up and that the correct IMEI number is in your account. Note: All of these steps are for computers and not the mobile app.
Step 1: A
Let’s make sure you’ve created your HuntControl account correctly and added the correct info. Log in to your account and click on the Cameras tab. At the top of the page you’ll see “Your Cameras”. Under that, you should see 3 info lists: Total SmartCam Licenses, Licenses Used, and Licenses Available. Be sure that those fields are all correct with what you have. For example, if you purchased 2 SmartCams, be sure that you have 2 Licenses and that you’ve used 2 licenses with zero licenses remaining. (see figure below)
Step 1: B
Next let’s be sure that the correct IMEI numbers were entered into HuntControl. When you added your cameras to HuntControl you should have been prompted to enter the SmartCam’s IMEI number. Sometimes typing this long number in can be tricky and it’s easy to miss type it. The number is located on the SmartCam box at the bottom. It is also on the SmartCam itself above the display screen. Double check to see if these numbers were plugged into your account correctly.
Step 2: Turn the SmartCam to SETUP
Once you know that your HuntControl account was properly created and the cameras were added to the account correctly, you can turn to the SmartCam. Install 6-12 AA batteries into the SmartCam along with a 32GB SD card or smaller. Next, turn it on to the SETUP position. Let the Camera boot up and find a cell signal and GPS location.
Step 3: Take A Picture
Once the SmartCam has acquired a signal and GPS location, tap the OK button to manually take a picture. Watch at the bottom left corner for the words “Send FTP”. Keep an eye on that spot to see if it says “Send Succeed” or “Send Failed”. If the message says “Send Succeed” you can move on to Step 4. If it says send failed, please be sure that the camera has enough signal. If you believe there is enough signal try Formatting the SD card. If you’re still receiving the “send failed” message please contact us.
Step 4: Check HuntControl
If you got the “Send Succeed” message then you’re on your way! The picture you took should show up in your HuntControl Account within minutes. if you do not see it, be sure to look in the “Other” category, or in the “All Images” folder. If you’re logged in to your HuntControl App you should get a notification of the Image being received. If you’re still having trouble, watch the video below or contact us and we’d be glad to help!